Do you need more control of your IT assets and the maintenance contracts that support them?

Since 1981, customers have found Systems Maintenance Services (SMS) to be the choice for responsive, local, multi-vendor systems maintenance. If your goal is to reduce the cost of IT maintenance while improving service levels, SMS is your best choice.

With inventory, and local staff nearby, SMS ensures that you receive the service levels you need to meet the wide array of systems, storage and network devices found in your data center.

SMS has created a suite of services we call Service Maintenance Integration. As an integrator of these services, our goal is to provide our customers with a resource to assist with all aspects of the life cycle management of their data center equipment. • We are local to our customers: our goal is to provide a two hour response time to 90% of the United States market • We arrive on-site with working parts, tools, and test equipment • We are trained on both your hardware and software, and working knowledge of Firmware, OS and Middleware (as necessary) • We have your parts in working systems at our site

When a failure is first detected, we take the required parts from our working lab environment, for your system and perform an equipment swap at your site. We call this our HotSpares™ replacement program. HotSpares™ does not end our quality control process. The suspect part is removed from your facility and inserted into our Service Center lab where it is tested. When the problem appears in our lab, we know we have resolved your problem, and we replenish the defective part.

Total Asset Management
When many people look at the lifecycle of an asset, they generally note that the greatest cost is the cost of the new asset, or capital outlay. SMS looks at an asset from acquisition through its service life, and on to retirement. Our goal is to help you minimize the, ongoing, operating costs, and maximize the assets useful life. Put another way, we help you reduce your total cost of ownership. We can help in the following ways:

• Acquiring the product from a certified reseller or broker
• Maintaining the product by blending the OEM warranty with SMS support to maximize its useful life
• Retiring the asset to recapture value if possible while certifying eco-friendly disposal

Our goal is to extend the useful life of the asset, well beyond what the original manufacturer intended.

Technical Services
These short term services are based on the intermittent technical needs found within a data center.

These include:

Equipment moves Equipment installations Equipment de-installations Repair of non-contract equipment

Systems Software Support Systems Diagnostics Equipment sale and/or recertification Secure Data Destruction

*The above services are especially valuable if you are under-staffed, under-budgeted, or need a hard to find skill-set.

Server/Storage Consulting
These longer term services cover the operational needs of the data center. Our expertise includes:

Sun Microsystems Solaris 8.x, 9.x, 10.x Dell PowerEdge Systems Hewlett-Packard Systems HP9000 for HP-UX AlphaServer for VAX/VMS Proliant and Windows HP3000 and MPe

IBM zSeries for mainframes pSeries for AIX iSeries for AS/400 xSeries for windows EMC CLARiiON Cisco Networks

Data Center Relocations
SMS understands that organizations have limited internal resources for relocations, and this is why SMS offers various service choices for our customers. Relocations are not a “one-size-fits-all” service. Each customer has specialized requirements that must be addressed. We provide:

• Basic device migration for very low risk, low cost moves
• Oversight migration for moves involving highly critical servers or a large number of servers
• Consulting migration services where we help you write the plan for the move
• Optional maintenance and insurance coverage

Our goal is to extend the useful life of the asset well beyond what the original manufacturer intended. We call this total value management of your assets.

What We Promise
Fix-IT-First™, Once you have a service contract in place with SMS, you will never be denied service for missing device serial numbers, transposed device serial numbers, or Move, Add, Changes or Deletions (MACD) to your infrastructure that are overlooked.

Because of our expertise in systems maintenance we have created new monitoring tool called SinglePoint. SinglePoint is a web based tool for providing and managing details regarding:

• Asset Management
• Contract Management
• Incident Reporting

Incident Tracking

• SMS Incidents information viewable online
• Incident tracking available for all Contracts
• Ability to view Incidents at various levels
• Company Level
• Contract Level
• Contract Line Level
• Asset Level
• Ability to attach files and notes per Incident
• Activity board showing current view of maintenance environment
• Ability to Load non-SMS Contracts and Assets via Excel Spreadsheet
• Ability to add Asset component detail
• Graphic Asset Location View based on Location values
• Contract Incident Reporting Form containing information required to place a call with maintenance provider.